How Yelp reviewed competing LLMs for correctness, relevance and tone to develop its user-friendly AI assistant

Yelp found that when it first launched a GPT-4o-powered AI chatbot, usage rates dropped. But training it to sound like a human changed that.
Yelp found that when it first launched a GPT-4o-powered AI chatbot, usage rates dropped. But training it to sound like a human changed that.Read More