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Building a business case for zero-trust, multicloud security

Building a business case for securing multicloud configurations needs to surpass the costs and benefits, while recognizing that public clouds lack advanced zero-trust features and unified reporting. Building a business case for securing multicloud configurations needs to surpass the costs and benefits, while recognizing that public clouds lack advanced zero-trust features and unified reporting.Read More

Laivly adds AI, ML and automation to improve CX

Forrester predicts that companies will continue to leverage and accelerate AI programs, particularly when it comes to agent-facing use cases. As they do so, they must also address agent burnout, advocate for agent career development, and transition from cost-centric key performance indicators (KPIs) to customer-centric KPIs.  Forrester predicts that companies will continue to leverage and …

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