ACM

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Pegasystems aims for better customer service through AI

As traditional call centers evolve into omnichannel contact centers, more and more companies are relying on enhanced, detailed performance information provided by real-time analytics. As traditional call centers evolve into omnichannel contact centers, more and more companies are relying on enhanced, detailed performance information provided by real-time analytics.Read More

Invoca’s conversational AI analyzed over 1.5 billion call minutes

Invoca’s conversational AI or conversation analytics derives insights from conversations. Today, it reported it has seen more than 70% revenue growth during the past 12 months. Invoca’s conversational AI or conversation analytics derives insights from conversations. Today, it reported it has seen more than 70% revenue growth during the past 12 months.Read More